SERVICE

At Tecniplast we take very seriously the continuous professional support and problem-solving through our post-sales service program.

Capital equipment is meant to last decades and to do so it is crucial to:

• perform accurate maintenance programs
• ensure prompt spare parts availability
• execute effective trouble-shooting

Our team of qualified engineers has to attend regular training courses and pass challenging exams to obtain the Competence Certificate that qualifies and enables them to service our equipment. For us your long term satisfaction can only be assured by precise and competent technicians well prepared and knowledgeable about hardware and software aspects of your specific machineries. As important as the technical aspects, our classes also cover a wide range of topics associated with the peculiarity of our field of application: barriers, quarantine and contamination prevention are basic to guarantee both operator protection and animal welfare.  

The Tecniplast service network is globally present with the aim of always being close to you and to provide the quickest response time and a first-rate intervention:

• Hotlines for easy and direct access to our experts
• Teleservice points for remote internet connectivity with your equipment
• Multiple warehouse locations to expedite retrieval and dispatch of spares
• Non-proprietary components from international and reliable partners for parts long term availability and turnover plans
• Customized preventive maintenance agreements for extending lifespan of units

Selecting a Tecniplast product you can feel assured you are appointing a reliable and on-hand partner that will accompany you and your organization throughout the whole experience.